Edward Hoffman, Dr. Jeffery Hess, and Carmen Martino
Glenda Gracia-Rivera and Loubna Erraji
Kathleen Cashman
Every conversation today is laden with emotion, even if we are unaware. Our world has been challenged and changed. This change has had great impact on people, their work and their ability to work. Conversations that work to build relationships, exchange information and move us forward are the realm of leaders – whether you are leading others formally, informally or leading yourself. In this webinar, we explore the nature of the conversations you are having: What are you doing well? What could you be doing better? What are the challenges in communicating when emotions are present for you? Our goal is to help you move through the difficult exchanges and gain valuable experience to understand, build relationships and display the appropriate level of empathy.


