Certified Health Care Manager™ (CHM) Program

Photo of healthcare managers working in a hospital.

Program Summary

Rutgers School of Management and Labor Relations – Center for HR and Leadership Development and Rutgers School of Health Professions have introduced a credential for health care managers called the Certified Health Care Manager™ (CHM).  The CHM credential addresses competencies that will enable health care managers to maximize the value they add to their respective organizations. The program consists of 30 modules and is delivered in three sections:  The Health Care Landscape; Leadership and Relationship Management; and Business Acumen. Participants who complete the entire program will receive a trademarked and nationally recognized Certified Health Care Manager™ (CHM) designation and have the opportunity to earn nine academic credit hours toward the master’s degree in Health Care Management offered through the Rutgers School of Health Professions. Recertification is required in order to maintain the designation.


The health care landscape is complex, dynamic, and performance-based.  Health care managers and leaders need foundational and outcomes-related competencies that will enable them to fulfill their role and maximize the value they add to their respective organization.  The CHM program will help ensure the success of health care managers and leaders, as well as the organizations they serve.


The target audience is aspiring and mid-level managers in health care organizations.  Pre-requisites include a bachelor’s degree and established full-time career in the health care industry.


Health care managers will acquire enhanced critical thinking skills, exposure to experiential case analysis, and an understanding of how to effectively contribute as a health care manager. As a result, those with the CHM credential will also be more marketable to current or to future employers.

Section One – The Health Care Landscape (comprised of 10, 3-hour modules)

  • US Health care System, Organizations and Stakeholders
  • Population Health
  • The Value-Based Health care Initiative
  • Hallmark Legislation (e.g. Aca, HiTECH) and Policies
  • Consumerism
  • Governance within the Health Care Industry
  • Transcultural Health Care and Cultural Competency
  • Quality of Care and Institutional Dynamics
  • Health Care Marketing:  Integrating Policy and Technologies
  • Comparative Health Care Systems of Other Countries – What Works, What Doesn’t

Section Two – Leadership and Relationship Management (10 modules)

  • Leadership Styles
    • Leading Others for Success
    • Driving and Executing Strategy
  • Mastering the Managerial Role
    • Leading High Performing Teams
  • Relationship Management and Emotional Intelligence
  • Inter-professional Collaboration
  • Building a Positive and Motivating Work Environment
    • Succession Planning, Mentoring and Talent Development
  • Performance Management and Accountability
    • Analyzing Performance Problems and Planning for Improvement
  • Decision Making, Conflict Management and Negotiation
  • Communicating for Results
  • Change Management
  • Fostering Creativity and Innovation

Section Three – Business Acumen – Essential Proficiencies for the Health Care Manager (10 modules)

  • Alliances and Inter-Firm Relationships
  • Supply Chain Management
  • Marketing and Public Relations
  • Human Resource Management and Labor Relations
  • Risk Management
  • Quality and Reliability
  • Process Improvement Techniques and Tools
  • Financial Decisions
  • Information Utilization and Data Analytics
  • Project Management


The Certified Health Care Manager™ (CHM) program is delivered onsite at your facility with a minimum cohort of 15 participants.


The cost per section (10 modules) is $3,000 per person. The total cost for the entire program is $9,000 per person.

Credit Available

3 CEUs

30 CPEs

In addition to pursing the Certified Health Care Manager™ (CHM) credential, certain qualified candidates may be eligible to apply completion of the CHM towards earning up to nine academic credits within the Rutgers School of Health Professions MS in Healthcare Management program.  To do so, candidates must complete all three (10 module) course sections, then be accepted into the master's program; after which the three 10 module course sections can be evaluated for academic credit through a portfolio assessment process.  Criteria for admission to the MS in Healthcare Management and other relevant details can be obtained at School of Health Related Professions.  Please call us for further information.


This program is currently offered as a custom program. 

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Ann Redler
Senior Program Director