Decision Making, Conflict Management and Negotiations
Negotiations can be both formal and informal in nature. Strategies and tactics can be used in everyday situations in the workplace to reduce conflict. Through role-play and hands-on exercises, leaders will learn interest-based bargaining and other problem-solving methods. In addition participants will use advanced decision-making techniques in case study practice.
Since no one leadership style fits all situations, skilled leaders need to be adaptable. Understanding an individual’s ability and willingness regarding assignments is fundamental to succeeding as a manager. This session shows how to assess an employee’s readiness level, how to adapt your leadership style to motivate different employees, and how to coach employees to successful completion of a task.