How to Effectively Discipline Employees

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Curriculum: 
This course will cover the following topics:
 
  • How F.R.A.C.T. guides you to decide the most appropriate form of discipline
  • How the Achilles’ Heel model outlines how to manage  5 most common difficult personalities
  • Worksheets for using F.R.A.C.T. and Achilles’ Heel models
  • 5 major tips for effective confrontations
  • How to prepare for disciplinary meetings
  • How to retain control when an employee begins to take over conversation
  • What you need to do to win at 3rd party reviews
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