Essential Management Skills

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Curriculum: 
#1 MASTERING MANAGERIAL ROLES & COMPETENCIES
 
Mastering the Managerial Role
Making a successful transition from individual contributor to manager requires a comprehensive awareness of the responsibilities of management and the importance of leading, along with strategies for overcoming the difficulties that often confront those assuming managerial positions. A critical outcome of this session is the development of a plan specific to your situation so you can meet with success in this role.
 
Leading Others for Success
Effective managers need to be adaptable since no one leadership style fits all. Understanding an individual’s ability and willingness regarding assignments is fundamental to succeeding as a manager. This session shows how to assess an employee’s readiness level, how to adapt your leadership style to motivate different employees, and how to coach employees to successful completion of a task.
 
Communicating for Results
To inform, motivate, and persuade effectively, managers need strong communications skills. Knowing how to approach each conversation reduces anxiety and increases input as well as buy-in. This session addresses communication barriers, techniques to enhance communication, and how to decrease miscommunication and increase the productivity of your interactions.
 
Building Effective Work Relationships
Managers need to know how to navigate up, down, and across the organization to meet goals, resolve problems, and implement changes. Successful navigation requires an understanding of organizational politics and building strong working relationships with people at all organizational levels. This session covers the essential elements for developing effective relationships.
 
#2 MANAGING HIGH PRODUCTIVITY
 
Performance Management
The primary responsibility of managers is to motivate their staff for peak performance. This session addresses how managers can successfully manage staff performance by effectively communicating performance goals, documenting performance, and providing accurate appraisals.  Participants will also learn how to overcome resistance to new work methods and other organizational change.

Coaching for Optimal Performance
Coaching is a critical management skill for maximizing the performance of others, developing their skills for the future, and assisting with the retention of key talent. This session focuses on how to hold three critical coaching conversations—performance improvement, skill and career development, and informal daily conversations—to facilitate the personal growth and development of employees.
 
Analyzing Performance Problems, and Planning for Improvement
All managers experience difficult situations when managing employees. Effective managers, however, know what tools to use to turn negatives into positives. This session provides an introduction to the basic laws of performance and a tested model for analyzing performance problems. Attendees also learn how delegation and empowerment can create employee engagement, leading to increased productivity and satisfaction.
 
Building a Positive and Motivating Work Environment
Productivity, morale, and speed of task completion depend on motivated employees who are accountable and responsible. The job of the manager is to create a motivating environment that showcases talent and results. This session covers motivational models and how they apply to today’s workforce, the distinctions between what motivates you and your employees, and the importance of clear expectations.
 
#3 ENHANCING ORGANIZATIONAL EFFECTIVENESS
 
Making Decisions and Solving Problems
Effective managers know how to follow a systematic process to define, analyze, and solve a wide variety of problems. This session covers clearly defined problem statements, data gathering and analysis tools, and common approaches to engage team members in identifying and implementing solutions for improved performance.
 
Resolving Conflicts with Employees, Peers, and Others
Dealing with conflict is frequently identified by managers as one of the most challenging aspects of their job. It is not the presence of conflict, however, but rather how it is addressed that can derail the organization. This session examines methods for resolving conflict; the tools, techniques, and protocols for addressing performance based conflict with employees; and strategies for managing collegial differences.
 
Building and Managing an Effective Team
A high-performance team consists of individuals who are committed to a common purpose, sharing specific goals and mutual accountability. This session covers the stages of team development, how to successfully implement the team effectiveness model, and team startup tools to build high-functioning teams, whether on site or virtual.
 
Engaging Today’s Workforce Through Innovation and Change
To drive innovation and change effective managers need to engage their workforce. To maximize employee engagement, managers need the skills to guide, energize, and excite people. This session covers how to drive innovation and change through employee engagement, the factors that work against engagement and those that promote it.
 

Each critical skill area is a two day session (scheduled 1st and 3rd week of month); 9:00 a.m.-4:00 p.m.

COST
$1,195 per critical skill area (2 days training)
10% Alumni Discount (check box on registration form)
Group and Corporate Discounts Available; contact EPE
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