Process Management and Analysis to Improve Strategic Outcomes

Thank you for your interest in this program. Information on class dates and registration will be provided on this page soon. Please complete our contact us form for more information.

This program will assist executives and managers to better understand the linkage between Strategy and Process. We will examine which processes drive strategy and results; prioritization of process improvement opportunities; and what process approach is the most appropriate to implement – Reengineer, Six Sigma, Lean or fundamental Processes Improvement. Additionally, we will review the basic elements of process improvement concepts that should be applied in process management.

Who Should Attend:

Executives and Managers who have operational responsibilities, develop and deploy key strategic initiatives and lead performance excellence and quality programs.

Program Benefits:

Upon completion of this program, you will be able to:

  • žImprove your organization’s ability to link key strategies to process improvement initiatives
  • žApply basic process improvement concepts
  • žSelect the process improvement approach that works best for your organization to deliver the maximum results


1 day program - 9:00 a.m. - 4:00 p.m.





All program materials will be housed on Rutgers Learning Management System called Sakai.  Participants are encouraged to bring an iPad, laptop or other device that will allow you to view the materials in PDF format during each session.  If you don't have a device you can download and print the materials prior to coming each week.

10% Alumni Discount (check box on registration form)

Group and Corporate Discounts Available; contact EPE


This course will cover the following topics:

  • žIdentify and link key company strategies to process management initiatives
  • žUnderstand the difference between process reengineering and process improvement
  • žIdentify customer and market requirements that effect process improvement
  • žLearn the importance of developing an effective team charter
  • žLearn the importance of customer data and information to process improvement
  • žUnderstand that process management means “Change” in the organization
  • žUnderstand how the elements of change management in a process improvement initiative